Theatregoers either call the theatre or go online to order tickets. The theartregoers may have heard about a play from their friends, seen an ad for it, or read a review. Others who want to save money and get their preferred seats might become subscribers before the season opens. However, they choose, when the special night or afternoon comes, an usher scans their tickets, another gives them their program and another shows them to their seats. All of this runs smoothly because of the skill of the Box Office Manager. Bob and I were fortunate to interview William Haltiwanger, The Williamstown Theatre Festival Box Office Manager to find out how it all works.